Patient Satisfaction

Valient Healthcare's Patient CSAT^TM measurement service provides hospitals and medical centers with cost-effective patient satisfaction results based upon telephone, Internet and mail survey measurement. Understanding patient needs, attitudes, preferences and future intentions is crucial for success in the healthcare industry. Utilizing the latest Internet-based primary and secondary market research data collection and reporting technologies, Valient Healthcare deliver superior results, insightful analysis and solid, fact-driven strategic recommendations.

Patient CSAT^TM

This cost-effective syndicated service offers measurement of key patient service quality and satisfaction criteria to improve loyalty and retention. This customizable survey platform can provide in-depth insights beyond standard syndicated patient satisfaction offerings. Available in telephone, interactive voice response (IVR), mail and Internet research methods. Patient CSAT programs can be executed in multiple languages and conducted with a variety of patient types including inpatient, outpatient, acute care, emergency room, ambulatory surgery, clinic and rehabilitation.

High Quality, Cost-Effective Patient Satisfaction Solutions

Valient Healthcare’s Patient CSAT syndicated patient satisfaction service is typically 40-50% less cost than services offered by our competitors. Using industry standard patient satisfaction measurement methodologies and proprietary satisfaction algorithms, Patient CSAT offers hospital and medical center executives with critical patient data, industry benchmarking comparisons and improvement measures at affordable price levels.